LEGAL REFERENCE

Your Data, Your Trust, Our Priority

We protect what matters: your account details, payment history, and every transaction you make on planet4d. This policy shows exactly how we handle your information across our live...

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planet4d Your Data, Your Trust, Our Priority

Our Policy Commitment to You

planet4d collects and processes personal data solely to operate your account, process transactions, and comply with applicable law in supported regions. We do not sell your information to third parties. Your payment methods — whether DANA, OVO, GoPay, or QRIS — connect securely through encrypted channels. We retain only the data required for account verification, fraud prevention, and legal obligations. You retain

the right to request access, correction, or deletion of your personal data where local law permits.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

24/7 SUPPORT

We're Here if You Have Questions

Team online

Email Support

Reach our privacy team at [email protected] with any data concerns, requests for account information, or inquiries about how we handle your personal details.

Live Chat

Open the chat widget within your account dashboard to speak with a representative about privacy settings, data requests, or policy clarification in real time.

Account Settings

Review and update your personal information, communication preferences, and data permissions directly from your account control panel at any time.

PLATFORM TRUST SIGNALS

How We Earn Your Confidence

Encryption Standard

All data in transit and at rest uses industry-standard TLS 1.2+ encryption, ensuring your account login, payment details, and transaction...

Regular Audits

We conduct quarterly security reviews of our data handling practices and infrastructure to identify and patch vulnerabilities before they affect...

Third-Party Compliance

Our payment partners and service providers undergo strict data-processing agreements and audits to ensure they meet the same privacy standards...

No Data Sharing

We do not share, sell, or lease your personal information to marketing firms, data brokers, or external companies without your...

Transparent Logging

Every access to your account data is logged with timestamp and purpose. You can request this audit trail to verify...

Incident Response

In the unlikely event of a security incident, we notify affected users within 48 hours and provide clear steps to...

Consistency Across Our Platform

Casino Tables Policy
Same encryption and data handling as our slots and sportsbook; your live dealer session data is treated with identical privacy protections.
Sportsbook Markets Policy
Betting history, odds data, and wager records follow the same secure storage and access controls outlined in this privacy statement.
Slots Lobby Policy
Spin history, game preferences, and session activity are encrypted and retained only for account reconciliation and fraud prevention.
Payment Records Policy
DANA, OVO, GoPay and QRIS transactions are logged in the same encrypted environment as bank transfers; retention follows local tax and regulatory law.
Mobile App Policy
Our Android and iOS apps apply identical privacy controls to your desktop account; no additional data is collected by the app itself.
Affiliate Partner Policy
If you join through an affiliate link, your referral source is noted but your personal data is never shared back to the affiliate.
Account Closure Policy
When you close your account, we delete non-regulatory data within 30 days; tax and compliance records are retained per applicable law.
PLATFORM SNAPSHOT

What's Built Into Your Account

01
Biometric Login Option Use fingerprint or face unlock on your mobile device to enter your account without typing a password, keeping credentials away from keyboard loggers.
02
Session Timeout Protection Your account automatically logs out after 15 minutes of inactivity, preventing unauthorised access if you step away from your phone or desktop.
03
Device Verification When you log in from a new device, we send a one-time code via email or SMS so only you can confirm the login attempt.
04
Transaction History Export Download a complete record of your deposits, withdrawals, and gameplay in CSV format for personal record-keeping and tax compliance.
05
Data Deletion Request Submit a formal request to have your personal information permanently deleted from our servers within 30 days, subject to legal retention requirements.
06
Privacy Settings Dashboard Control which communications you receive, opt out of marketing emails, and choose how your play data is used within your account preferences.

Privacy Questions Answered

We delete non-regulatory data within 30 days of account closure. Tax records, transaction logs, and fraud-prevention data are retained per Indonesian law and anti-money-laundering requirements, typically 5–7 years.

Yes. Head to Account Settings, select Privacy, and request a full data export. We compile your personal details, transaction history, and game logs into a single file and email it within 5 business days.

No. We never sell, rent, or lease your personal information to third parties. We use your data only to operate your account, process payments, prevent fraud, and comply with law in supported regions.

Your e-wallet and payment method details are encrypted with TLS 1.2+ and tokenised so we never store raw account numbers. Payment processors handle the transaction; we retain only transaction confirmation.

We monitor our systems 24/7 for unauthorised access. If a breach occurs, we notify affected users within 48 hours with clear guidance on securing your account and preventing fraud or misuse.

Absolutely. Open Account Settings, go to Preferences, and uncheck marketing communications. You'll still receive essential account notifications like login alerts and withdrawal confirmations.

Yes. Your wager records, spin history, and table play are encrypted the same way as your payment data. We never share your gameplay with third parties or use it for purposes beyond account analytics and fraud prevention.